Refund

Once an approved return or order issue has been reviewed, we will notify you of the outcome. If a refund is approved, it will normally be processed through the original payment method, subject to the applicable payment provider’s processing times.

Shipping charges may be non-refundable unless the return results from an error on our part or the item was received damaged or incorrectly.

Delivery Problems

If your order is delayed, lost, or shows an unexpected tracking status, please contact our support team with your tracking number and order number. We can help review the available shipment information and provide an update.

For delivery inquiries, customers may also contact the assigned support agent using the contact information provided with their order.